Stuff and DIE IN A FIRE.

[obliviousally_lj]

I HATE the Time Warner techs.

HATE.

Except for the one guy that came out the first time.

But the rest? HATE.

The second and third guy that came out had NO IDEA how to navigate my desktop. He couldn't find the Control Panel. And my set up isn't that difficult to navigate. Really. It took him a good 10 minutes before he asked me where it was. And I knew he was looking for it the whole time.

The guy that came today had NO WORK ORDER (the papers which the customer signs off on so there's record of the tech being there). He turns my monitor on (because I had not been up and at the computer yet, so it was still off). Now, like most computers, mine goes into 'screensaver' mode. Which is just a black screen, because I hate screensavers. He takes this blank screen to mean the computer's off.

A little note here: my computer is relatively loud. It's got an obvious hum to it from the fan. It is quite obviously ON.

So he turns it off. Then he realizes, by the COMPLETE SILENCE, that it's off. And turns it back on.

Insert another two minutes waiting for my computer to load up, and another couple minutes waiting for the stuff under my name to load up. He dicks around with IE or something to check out the router. Tells me everything looks okay, and that if I'm still having issues to EXCHANGE MY MODEM.

;LSKDHGLNJL;DRNHJ;LKASGLAKSNBSDLK

At that point, I was so cranky that telling him I've already exchanged my modem and the problem is OBVIOUSLY NOT ON MY END was pointless.

Fucking hell.

Comments

[foxx278.livejournal.com]

Who hires these people?

[foxx278.livejournal.com]

Good point, dude.

[shadowbunny.livejournal.com]

What's wrong? Is your internet slow??? If exchanging modems doesn't work you might want to have them look into seeing if somebody living near you is leeching the cable. It happens a lot more than people realize.....especially if there are other houses or apartments near you.

[obliviousally.livejournal.com]

I live in an apartment building. The issue is with the internet going down. All the time. It'll drop and then come back up. Or, it'll drop and stay down for awhile, with no outside reasons for it to do so.

I've had a guy come out and fix a short in the cable. And another add a splitter to 'lower the levels' (which I later removed because it wasn't helping at all).

I don't believe it's an issue with the modem anymore (because this is the second one I've had so far), because the last time I had broadband in this very same apartment, I never had a single issue. And the first few months were okay, when I got it hooked up again. But this has been going on for the last month or so (since Thanksgiving, I think). I have a feeling it's something in the wiring or something on their end. :P

[jenova-silver.livejournal.com]

They can't even buy a clue. *shakes head*